Technology explained for decision-makers.

30 practical articles on websites, custom software, apps, integrations, automation and artificial intelligence — with criteria to decide, hire and follow a project.

Websites8 min read

WordPress vs. custom website: how to choose

WordPress or a custom website? See when each makes sense, what to watch with plugins, security and performance, and middle-ground options like a headless CMS.

Websites8 min read

Local SEO: how to show up on Google Maps

How to show up on Google Maps: set up your Google Business Profile, keep your name, address and phone consistent, and work on reviews, photos and your website.

Software9 min read

When to replace spreadsheets with software

When to replace spreadsheets with software: warning signs, what changes day to day, how to migrate data without stopping work and which options to weigh.

Automation8 min read

No-code, low-code or custom development?

No-code, low-code or custom development? See when each one works, the limits on cost, data and privacy, and the signs that it is time to migrate.

Artificial intelligence

5 articles on artificial intelligence

Artificial intelligence8 min read

What is RAG (retrieval-augmented generation)?

What RAG is: how AI searches your company documents to answer with sources, how it works step by step, use cases, pitfalls and how it differs from fine-tuning.

Artificial intelligence8 min read

How to use ChatGPT at work safely

How to use ChatGPT and other AI tools at work safely: productive uses, data leak risks, an internal AI use policy, business plans and data protection.

Artificial intelligence9 min read

How to use AI in business: practical use cases

Practical ways to use AI in business, when not to use it, how to handle errors, data protection and cost, and how to start with a small, measurable pilot.

Artificial intelligence9 min read

AI chatbot for customer service: uses and limits

How an AI customer service chatbot works on WhatsApp and your website, what it handles, when to hand off to a human, how to measure results and protect data.

Project management8 min read

How to choose a software development company

How to choose a software or web development company: what to evaluate, red flags, questions for the first call, and why your company must own the code.